Introduction
This Privacy Notice explains how Incensu Ltd (“Incensu”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website http://www.incensu.co.uk or engage with our services. For the purposes of data protection law, Incensu Ltd is the Data Controller.
Who We Are
Incensu Ltd is the National Register of Education Suppliers, located at 10 Ashes Road, Shoeburyness, Essex, SS3 9RB, United Kingdom.
Contact details:
Email: office@incensu.co.uk
Company Registration: 08128356
VAT Registration: 139585669
What Information We Collect
We may collect and process the following types of personal information:
Name and job title
Contact details including email address and telephone number
Demographic information such as address, postcode, preferences, and interests
Information relevant to customer surveys, offers, or feedback
Technical information (e.g. IP address, browser type, device information)
Usage data (pages visited, interactions with our website)
How We Use Your Information
We use your personal information for the following purposes:
To provide and manage your account and our services
To process your orders and manage subscriptions
For internal record keeping and administration
To improve our products, services, and website
To send relevant updates, offers, and marketing communications (where you have provided consent or where we have a legitimate interest)
To conduct market research or gather feedback to improve our service
To comply with legal and regulatory obligations
You may withdraw your consent to marketing at any time by using the unsubscribe link in our emails or contacting us directly.
Legal Basis for Processing
We process your personal data on the following legal bases:
To perform a contract with you or to take steps at your request before entering into a contract
Where it is in our legitimate interests to do so, provided these are not overridden by your rights
Where we have your consent (for example, for marketing communications)
To comply with legal or regulatory obligations
Data Retention
We retain your personal data only as long as necessary for the purposes set out above. Typically, we will keep your data for up to 10 years after you cease being a customer, or as required by law. Data may be retained longer if:
Required by law or regulation
Necessary to resolve disputes or enforce our agreements
You have raised a complaint (data kept for 6 years after resolution)
You may request deletion of your data where lawful and applicable.
Sharing Your Information
We do not sell, distribute, or lease your personal information to third parties except:
To trusted partners (such as event organisers or sponsors) under a non-disclosure agreement, where necessary to deliver our services
Where required by law or regulatory authorities
With your explicit consent
We are not responsible for the privacy practices of our partners or external websites. Please refer to their privacy statements as appropriate.
International Transfers
Your personal information is stored and processed within the UK or EEA. If data is transferred outside the EEA, we ensure appropriate safeguards are in place to protect your information.
Security
We are committed to ensuring your information is secure. We use appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or disclosure.
Cookies
Our website uses cookies to enhance your experience and analyse website usage. You can manage your cookie preferences in your browser settings. For more details, see our Cookie Policy.
Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request erasure of your data (where applicable)
Object to or restrict processing of your data
Withdraw consent at any time (where we rely on consent)
Request data portability in a structured, machine-readable format
To exercise your rights, please contact us at office@incensu.co.uk or by post to our registered address.
Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Any significant changes will be communicated via our website or by email. Please check this page periodically to ensure you are aware of any updates.
Last updated: 24 May 2025